📎 The Myth of “Just Enough Detail”

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Featured Job Listings

🏆 Top Picks of the Week (Hand-Picked, High-Impact Roles)

Role: Director, Capital Markets Operations

• Company: Global Lending Services (GLS)

• Location: Remote – USA | Leadership 

• Why it’s great: GLS is scaling rapidly, recognized on the Inc 5000 list, and tackling treasury automation at scale — perfect for a leader who can shape ops strategy and tech roadmap in a high-growth fintech environment. GLS recently surpassed $10 billion in auto loan originations, showing real traction in an often-chaotic subprime lending space. They're also investing heavily in automation and data-driven decision-making, making this a powerful sandbox for leaders who love turning operational complexity into scalable systems.

• Apply here: Director, Capital Markets Ops

• Recruiter Contact: Casey Jordan

Role: VP, Service Delivery & Operations

• Company: AudioEye

• Location: Remote – USA | Leadership Team

• Why it’s great: You’ll helm the delivery arm of a leading digital accessibility SaaS, optimizing implementation across enterprise clients, perfect for a delivery executive passionate about scaling impact. AudioEye is rapidly scaling as a leader in digital accessibility, with Q1 2025 revenue up 20% YoY and strong enterprise expansion. Its AI-enhanced platform—protected by 24 U.S. patents—delivers 5x better issue detection and up to 4x stronger compliance than competitors. Now powering over 119,000 sites for clients like Samsung and Samsonite, the company is expanding aggressively in the EU to meet rising regulatory demand. With recent acquisitions and a clear path to Rule of 40 profitability, it's a rare blend of mission-driven impact and operational sophistication—perfect for a delivery exec ready to lead at scale.

• Apply Here: VP, Service Delivery & Ops

• Recruiter Contact: Brittani Morelli

Role: VP of Delivery

• Company: SmarTek21

• Location: Remote – USA | Leadership

• Why it’s great: Overseeing nationwide delivery of IT and telecom services, your leadership will drive process improvement and client satisfaction in a high-growth services firm. SmarTek21 has bootstrapped to ~$75M in ARR with a lean, 340‑person team, delivering design‑led, AI‑driven engineering services across financial services, healthcare, telecom, and more . Backed by Tortuga Growth Partners, it recently merged with IT Avalon to expand into regulated industries with a global delivery footprint of 650+ associates in the U.S., India, and South Africa. With a C‑suite that includes a Chief Delivery Officer and a CRO/COO, the company blends strategic leadership with client‑centric execution—ideal for a delivery executive ready to scale complex, multi‑geo projects at speed.

• Apply here: SmarTek21 – VP of Delivery

• Recruiter Contact: Allen Watkins

Role: VP of Technology Services and Delivery

• Company: Maximus

• Location: Remote – USA | Leadership

• Why it’s great: Maximus is a powerhouse in government program delivery, pulling in $1.36 billion in Q2 FY 2025 revenue and guiding $5.3 billion annually across digital services, healthcare, and entitlement programs. Bolstered by 3 % organic growth in federal contracts and a 13.7 % adjusted EBITDA margin, the company is raising full-year guidance on the back of strong federal healthcare demand. Beyond scale, Maximus is leaning into tech-led transformation—using AI and automation in mission-critical contracts like VA claims intake and No Surprises Act dispute resolution thanks to its “Maximus Forward” initiative With 39,600 employees and a sharp focus on operationalized delivery excellence across states and federal agencies, it’s an ideal stage for a VP of Delivery chief who wants to lead outcomes at scale.

• Apply here: VP Tech Services & Delivery

• Recruiter Contact: Ally Burnell

Bots Take the Wheel

📝 Action Items That Actually Get Done

We've all seen it: great ideas dying in meeting notes, accountability fading with every "I'll take care of that" promise. Action item tracking is where good intentions go to die—unless you automate it.

Here’s how to turn your follow-through into follow-done:

1. Instant Action Capture via Notion + Make.com + Asana

• 🛠 Workflow:

  • Meeting notes are logged in a Notion template with checkbox-based action items.

  • Make.com watches for new checked boxes tagged as "to-dos."

  • It auto-creates a task in Asana under the correct project and assigns the right owner based on mention or label.

• 🔄 Result: You leave a meeting and 10 seconds later, it’s already in someone’s queue—no extra clicks.

2. Slack Nudges for Due Dates

• 🛠 Workflow:

  • Make.com syncs with your task tracker (Asana, ClickUp, Jira).

  • It checks due dates every morning and sends a friendly Slack ping for any items due in the next 48 hours—customized to each team member.

• 🧠 Bonus: Add emoji-based reactions for “on track” or “need help” to let team members self-report status asynchronously.

3. Escalation Without Micro-Managing

• 🛠 Workflow:

  • Overdue tasks trigger a Make.com scenario that:

    • Notifies the task owner.

    • Sends a gentle alert to the project lead or manager only after a 2-day grace window.

    • Optionally updates the Notion dashboard with a red flag icon on delayed items.

• 🚨 Why it works: It separates forgetfulness from deeper blockers—and keeps accountability without constant nagging.

Visionary Voices 

📝 Anita Kanti, Head of Employee Experience & Operations at WrkSpot

Why she matters: Anita Kanti leads at the nexus of operations and organizational culture in the hospitality-tech arena, a space where efficiency meets empathy on the frontline of hotel delivery. At WrkSpot, she crafts human-centered systems that support hotel staff at scale—bringing structure, inspiration, and heart to operational rigor. Her dual role as an executive and certified coach gives her a rare ability to marry high-performance systems with deeply personal leadership.

What she brings: Anita brings enterprise HR and tech experience from giants like Samsung, Huawei, and Broadcom, then sharpened her operations edge in early-stage environments. She’s also the author of Behaving Bravely and the founder of Anita K Coaching, helping leaders rebuild resilience. At WrkSpot, she builds workflows and team structures that foster inclusion while driving delivery outcomes, coaching through change to strengthen both people and performance.

🎙 Quote:

Call to action:
Get to know her leadership in action:

• 🎧 Dive deeper into her coaching philosophy and impact in WrkSpot Expands Team… on Newswire 

• 📘 Read Leading with Heart: Anita Kanti of WrkSpot… on Authority Magazine for a full portrait

• 💡 Want the full playbook? Dive into Behaving Bravely—Anita Kanti’s powerful guide to navigating leadership with intention, resilience, and courage. It’s the foundation behind her BRAVE system and a must-read for delivery leaders building teams through change.

Anita’s blend of operational systems, executive coaching, and human-centered delivery is a blueprint for today’s delivery leaders—especially those building teams that thrive in change.

✨ Weekly Recommendations

Marc Andreessen's 2025 career advice —probably worth your time if you're thinking about your next move.

Tired of emails that sound like robots wrote them? Learn how to write messages that actually connect with people.

Wild tech news: Windsurf's CEO just moved to Google and apparently OpenAI's deal fell through. Worth a read if you're into startup drama.

George Mack breaks down how to actually take charge of your life instead of just drifting along. Pretty practical stuff.

Just for fun! Need some creative inspiration? This site has tons of interesting ideas to spark your imagination.

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Professional Development

📚 The Mindset Shift from Managing to Enabling

The best delivery professionals don't manage work; they enable outcomes. This fundamental mindset shift separates senior ICs from true leaders.

Stop Being the Bottleneck. Your job isn't to have all the answers. It's to help others find them faster. Create systems that work without you, not processes that require your constant input.

Embrace Strategic Ambiguity. Perfect clarity is a myth. Great delivery leaders get comfortable operating in gray areas and help teams navigate uncertainty without paralysis.

Measure Enablement, Not Activity. Track how much your team accomplishes when you're not there. If everything stops without you, you're managing, not leading.

Build Psychological Safety. Teams that feel safe to surface problems early and deliver better outcomes. Your reaction to bad news determines whether you'll hear it in time to fix it.

Focus on Systems Thinking. Individual tasks matter less than how they connect. Map dependencies, identify bottlenecks, and optimize for flow, not just completion.

Communicate Context, Not Just Status. Help stakeholders understand the "why" behind decisions. Context creates alignment; status updates create compliance.

TL;DR: Great delivery leaders create conditions for success rather than managing every detail. Focus on enabling your team's best work, not controlling their every move.

How I can Help

Wanna chat IRL? Connect with me on LinkedIn and we can set up some time.

Free Career Guide Coming Soon!

I love feedback. If you have topics you want to see? Or thoughts or ideas on how to serve the community better, please hit reply. I read all emails.

Until next time,

The Business of Delivery

Quiet moves. Bold Careers.